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Terms & Conditions

Booking Cinema Tickets Only

  • Please carefully check your selections before completing your purchase. We are unable to offer refunds or exchanges.
  • To complete your online purchase, payment must be completed with your debit or credit card. Any online purchases not completed within ten minutes will be cancelled and selected tickets released.
  • Your online purchase is subject to the British Board of Film Classification of the show purchased. You and / or your party may be required to show photo ID before admission is granted. We accept Citizen Cards, Passports and Driving Licences.
  • To purchase tickets for a show with reserved seating, you will need to pick your preferred seats from the seating plan displayed to complete your purchase.
  • Once your purchase is complete, you need to bring the purchase confirmation with the QR bar code sent to your email address (either printed or on your phone). A member of staff will then scan the QR barcode on arrival. You may be asked for ID to check proof of entitlement for student, senior or child tickets for any tickets purchased online.
  • Any tickets purchased online for Baby Screenings must be for parents and guardians accompanying children under 12 months only.
  • You agree and understand that we may need to change, withdraw and alter any shows at any time in exceptional circumstances. We will use your email address and / or telephone number to try to let you know in these instances.

Booking Theatre Tickets Only

  • This ticket may not, without the written consent of Broadway, be resold for commercial purposes or at a premium. If a ticket is sold in breach of this condition, the bearer of the ticket will be refused admission.
  • To complete your online purchase, payment must be completed with your debit or credit card. Any online purchases not completed within ten minutes will be cancelled and selected tickets released.
  • Line-ups are correct at the time of purchase but may be subject to change. No refunds will be offered for changes to the line-up but we will always endeavour to replace with like-for-like performers. Customers may not be notified of any changes made to shows with multiple comedians performing.
  • Broadway reserves the right to refuse admission and request any ticket holder to leave the building and take any appropriate action to enforce this right.
  • Theatre tickets cannot be refunded or exchanged unless a performance is cancelled or abandoned when less than half the performance has taken place.
  • This ticket is sold subject to Broadway’s right to make any alterations in the cast or advertised arrangements rendered necessary by any unavoidable cause.
  • Latecomers may not be admitted.
  • Phones and all other electronic equipment must be switched off (not set to silent).
  • Large bags/rucksacks are not allowed in the auditoria, they will be kept in a secure location.
  • The content produced by artists, theatre companies and acts who privately or commercially hire Broadway Theatre is classed as third-party content and is not the responsibility of Broadway Cinema & Theatre nor the Letchworth Garden City Heritage Foundation. The views expressed are theirs and are not those of Broadway Cinema & Theatre or Letchworth Garden City Heritage Foundation. Neither Broadway nor the Heritage Foundation vouch for or warrant the accuracy, completeness, or usefulness of any such content.

Broadway Plus

  • The Broadway venues (Broadway Cinema & Theatre and Broadway Studio & Gallery), part of Letchworth Garden City Heritage Foundation, will store your data securely in our data systems.
  • Any Broadway Plus points collected must be used by the end of each calendar year, at which point they will expire.
  • You cannot pay for a cinema ticket solely with Broadway Plus points. If points are redeemed against a ticket that costs £5 or less, a £1 fee will be charged.
  • You can only redeem a maximum of 100 points (£5) per cinema ticket.
  • Certain screenings, e.g. Art Society lectures, may be excluded from Broadway Plus point redemptions.
  • When you sign up to become a Broadway Plus member, we ask for contact details to allow us to process your membership. We monitor your ticket buying behaviour to allow us to give you the rewards offered by the Broadway Plus loyalty scheme, and to keep track of the uptake of our programme. Your data is stored in our third party ticketing system. It will not be shared with any other organisation.
  • If you have opted in to receive emails about Broadway Plus, we will use your email contact details to send you emails about events and offers at our venues. We will also use your email address and your ticket-buying history to send you special offers for particular events.
  • Thank you for providing your postcode - we will anonymise and group the postcode data and then analyse where our customers are coming from.
  • We will never give any of your data to any other organisation.
  • You can withdraw your consent for us to store and use your data at any time, by clicking the unsubscribe link at the end of any of our emails. You can also unsubscribe by writing to us at: Marketing team, Letchworth Garden City Heritage Foundation, One Garden City, Broadway, Letchworth, SG6 3BF. If you unsubscribe, the Broadway venues will not contact you again and we will promptly delete your data from our system.
  • Please note that because other Heritage Foundation teams use different systems, if you wish to unsubscribe from other Heritage Foundation emails, you need to tell those teams separately. You will be able to click unsubscribe in any email you receive.
  • You can also tell us about any and all lists you would like to unsubscribe from by writing to the Data Protection Officer, Letchworth Garden City Heritage Foundation, One Garden City, Broadway, Letchworth, SG6 3BF.

Competitions

  • Entries received after the stated closing date will not be accepted.
  • Our prize draws and competitions are free to enter, and no purchase is necessary, unless otherwise stipulated in the specific competition terms and conditions.
  • Broadway Cinema & Theatre will not accept responsibility for entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, because of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
  • By submitting an entry, you are agreeing to be bound by these Terms and Conditions. If you have any questions, please call 01462 681088.
  • Broadway Cinema & Theatre reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.

Eligibility

  • Unless otherwise stated, our prize draws and competitions are open to all except employees of Broadway Cinema & Theatre, their families, agents or any third party directly associated with administration of the prize draw.
  • Entrants must be residents of the UK and aged 18 years or over. If you are under the age of 18, you must obtain written parental or guardian consent to enter and claim your prize. Broadway Cinema & Theatre may ask the winner to provide proof of age and, in the case of participants under the age of 18, proof of parental consent.
  • Only one entry per person is permitted; unless otherwise stipulated in the specific competition terms and conditions.
  • In entering, you confirm that you are eligible to do so and eligible to claim any prize you may win. Broadway Cinema & Theatre may require you to provide proof that you are eligible to enter the prize draw or competition.
  • Broadway Cinema & Theatre reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize draw or competition.

The Draw

  • A winner will be chosen by random draw performed by a computer process within one month of the prize draw or competition ending, unless otherwise stipulated in the specific competition terms and conditions.
  • The winner will receive details of the prize.
  • The winner will be notified by email, telephone or through social media (using details provided at entry) within 7 days of being chosen and must provide a postal address to claim their prize, unless otherwise stipulated in the specific competition terms and conditions. If a winner does not respond to Broadway Cinema & Theatre within 14 days of being notified, then the winner’s prize will be forfeited, and Broadway Cinema & Theatre will be entitled to select another winner in accordance with the process described above.
  • The prize will be sent to the winner within 14 days of responding to Broadway Cinema & Theatre; unless otherwise stipulated in the specific competition terms and conditions.
  • The prize is non-exchangeable, non-transferable and no cash alternative is offered. Broadway Cinema & Theatre reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Broadway Cinema & Theatre control makes it necessary to do so.
  • The decision of Broadway Cinema & Theatre regarding any aspect of the prize draw or competition is final and binding and no correspondence will be entered into about it.
  • The winner’s name can be obtained by sending an email to broadway@letchworth.com 60 of days after the date of the closing date of the prize draw or competition.
  • Broadway Cinema & Theatre reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

Data protection and publicity

  • Broadway Cinema & Theatre is committed to protecting and respecting your privacy and will only use your personal information in accordance with these Terms and Conditions and Broadway Cinema & Theatre Privacy Policy which is available on our website: www.letchworth.com
  • By entering, you agree that any personal information provided by you with your entry may be held and used by Broadway Cinema & Theatre or its agents and suppliers to administer the competition.

Governing law

  • All our prize draws and competitions will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.
  • Broadway Cinema & Theatre reserves the right to update these Terms and Conditions from time to time and any updated version will be effective as soon as it is published on the website.